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Woolworths MarketPlus Seller Policies

Woolworths MarketPlus Seller Service Level Agreement Policies (SLAs)

News and announcements: Platform Policies updates (effective 8 September 2026)

BIG W Open Box / Damaged Box Seller Policy

Pricing Claims & Listing Representation Policy

Important Update: GST Exempt Products

Woolworths MarketPlus Change of Mind Return Guide

BIG W Refurbished Program Seller Policy

Insurance Requirements Policy

Responsible Sourcing Guidelines

Product Repairs & Customer Resolution

Third Party Intellectual Property Rights Policy and Complaints Handling Process

Mandatory Injury Reporting Policy

Explicit Sexual & Nudity Content Policy

Woolworths MarketPlus Fair Pricing Policy

Returns and Refunds Policy

Price Comparison Policy

Knives, Alcohol and Age Restricted Products Policy

Banned Products Policy

Statement on acceptable use and dealing

Product Safety & Recalls Policy

Product Listing Policy

Product & Seller Eligibility Criteria

Woolworths MarketPlus Seller Service Standards

Understanding GST and Invoice Impact for Sellers Not Registered for GST

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*Inside Retail Top 25 Retailers by Revenue Report, November 2024. Woolworths Food number 1 retailer by revenue as at November 2024.
Acknowledgement of Country
We acknowledge the Traditional Owners and Custodians of Country throughout Australia. We pay our respect to all First Nations peoples and acknowledge Elders past and present.
Read more about our commitment to reconciliation
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